OiOi Warranty Policy

12 Month Warranty Policy

All OiOi products come with a 12 month warranty period. If your item has a manufacturers fault that is found within the 12 month period, please contact us at hello@bubsmamy.com with the following info:

  • Proof of purchase
  • Description of the fault
  • Proof of the fault e.g. pictures or a short video
  • Photo of the label with the production number
In some cases, we will request you to send defective products for our evaluation. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be replaced at our discretion. 
Please note: This warranty does not cover damages caused by improper care, accidents, normal wear and tear or the natural breakdown of materials (i.e. scuffs etc.)
Please refer to our Care Instructions Page for care of your OiOi items.