12 Month Warranty Policy
All OiOi products come with a 12 month warranty period. If your item has a manufacturers fault that is found within the 12 month period, please contact us at firstname.lastname@example.org with the following info:
- Proof of purchase
- Description of the fault
- Proof of the fault e.g. pictures or a short video
- Photo of the label with the production number
General care instructions for Faux Leather designs:
Avoid prolonged exposure to the sun or leaving your nappy bag in hot cars for long periods of time
Avoid sharp edges/surfaces that may damage your bag
Do not submerge your bag in water
How to clean Faux Leather designs:
Clean the material with a soft and dry cloth.
Stains can be cleaned with a lightly damp cloth and mild soap. Please wipe the stain in a soft, circular motion.
Do not use a leather care cream on your Faux Leather bag as this is not an animal product/does not react the same way.
Do not submerge in water.
How to clean nylon designs:
Using a damp cloth, wipe or spot clean. Use a small amount of detergent diluted with warm water. For best results, spot clean as soon as the spill occurs.
How to clean your included baby accessories:
If your OiOi accessories are starting to look a bit yuck, they are quick and easy to make good as new again following these instructions:
Baby change mat – gentle machine wash and line dry
Insulated bottle holder – gentle machine wash and line dry
PVC case – rinse in soapy water
Stroller clips – spot clean per nappy bag material instructions
General care instructions:
Please do not put your nappy bag in the washing machine or immerse in water.
Please do not use baby wipes to clean your nappy bag - the fragrance on the wipes can cause the water-resistant finish to break down.
We do not recommend overstuffing your bag.