OiOi Bags

12 Month Warranty Policy

All OiOi products come with a 12 month warranty period. If your item has a manufacturers fault that is found within the 12 month period, please contact us at hello@bubsmamy.com with the following info:

  • Proof of purchase
  • Description of the fault
  • Proof of the fault e.g. pictures or a short video
  • Photo of the label with the production number
In some cases, we will request you to send defective products for our evaluation. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be replaced at our discretion. 
Please note: This warranty does not cover damages caused by improper care, accidents, normal wear and tear or the natural breakdown of materials (i.e. scuffs etc.)

General care instructions for Faux Leather designs:

  • Avoid prolonged exposure to the sun or leaving your nappy bag in hot cars for long periods of time

  • Avoid sharp edges/surfaces that may damage your bag

  • Do not submerge your bag in water

How to clean Faux Leather designs:

Clean the material with a soft and dry cloth.

Stains can be cleaned with a lightly damp cloth and mild soap. Please wipe the stain in a soft, circular motion.

Do not use a leather care cream on your Faux Leather bag as this is not an animal product/does not react the same way.

Do not submerge in water.


How to clean nylon designs:

Using a damp cloth, wipe or spot clean. Use a small amount of detergent diluted with warm water. For best results, spot clean as soon as the spill occurs.


How to clean your included baby accessories:

If your OiOi accessories are starting to look a bit yuck, they are quick and easy to make good as new again following these instructions: 

  • Baby change mat – gentle machine wash and line dry

  • Insulated bottle holder – gentle machine wash and line dry

  • PVC case – rinse in soapy water

  • Stroller clips – spot clean per nappy bag material instructions


General care instructions:

  • Please do not put your nappy bag in the washing machine or immerse in water.

  • Please do not use baby wipes to clean your nappy bag - the fragrance on the wipes can cause the water-resistant finish to break down.

  • We do not recommend overstuffing your bag.